When I set up OutOfOffice.com, it was clear there wasn’t a suitable tailor-made, luxury travel company that tailored to the LGBT travel market. Our aim is to ensure that all our customers receive the best possible service and advice – no matter where they wish to travel in the world and no matter who they love.
With the LGBT travel industry estimated to worth a staggering six billion in the UK alone, it’s no surprise that Out Of Office, a travel agency focusing on the gay market, has been such a resounding success.
It would be churlish to ignore the fantastic progression on LGBT rights and acceptance over recent years, perhaps explaining why the agency came along when it did. While you might have expected such a company to already be taking advantage of such a lucrative market, founder Darren Burn certainly saw an opportunity. ‘When I set up OutOfOffice.com, it was clear there wasn’t a suitable tailor-made, luxury travel company that tailored to the LGBT travel market. Our aim is to ensure that all our customers receive the best possible service and advice – no matter where they wish to travel in the world and no matter who they love.’
While the products themselves are varied and of an unquestionably high quality, the superlative USP of Out Of Office is their focus on the customer experience. They religiously research and vet all their suppliers and properties to ensure their customers will be welcomed wherever they go. Training is also given to owners and employees, making sure that they are fully compliant in understanding and respecting their LGBT visitors.
The company also stresses that it is not exclusively for the LGBT community and offers a range of holiday and trips for heterosexual travellers and families. It’s an interesting quirk for a gay travel agency but one which really highlights how greatly they are striving to differentiate themselves and offer something quite unique.
Customers seem to be thrilled with the product, receiving a 5-star excellent rating on Trust Pilot. A cursory glance through the reviews and you’ll quickly see they receive lots of feedback on their superior customer service – an aspect of their business model which they clearly work hard on.
While the trips aren’t necessarily cheap, that isn’t the market they are trying to attract. This isn’t a trope exclusive to Out Of Office either, with nearly all budget travel now booked independently. But for those looking for superior customer service and the assurance of an LGBT-friendly trip, Out Of Office reigns king in the world of gay travel.